Today the IT services organizations are worldwide and there are common norms and standards that are expected from all organizations that are registered and international business entities. Just like total quality standards implementation having become a norm for any organization to do business on the international platform, the ITIL certification has become a mandatory requirement whose minimum program has to be offered to all personnel and managerial staff who work in an IT service industry.
Today, most organizations, whether they are in manufacturing, retail, logistics or other businesses, have a dedicated customer support department to take in queries, complaints and to attend to other kinds of customer requirements. For that reason, online foundation training has been made mandatory for many organizations. Those who are unable to spend on organizing separate classroom instructions for their employees usually provide training access through online portals. Help desks and business process outsourcing units which deal with customer queries and other requests need to have a detailed workflow and process in place by which they can address all kinds of complaints and queries. For that training in ITIL foundation course is necessary.
Software development services
The companies that are into software development need to provide online foundation training to the employees and managers as they need to handle queries, complaints and other kinds of requests from customers who might be end customers or intermediate client organizations. Handling of the customer queries as well as how the service level agreements or contracts are to be drawn up are defined in ITIL courses which has become a standard followed by all global organizations.
Public services departments
All kinds of services are dependent on IT due to which certain common guidelines need to be followed when it comes to addressing the requirements of customers. As most processes are dependent on IT, ensuring that the processes and systems are designed in a cost effective and responsive manner are defined in ITIL which makes this set of standard applicable to any service organization.
Gearing an organization for a global marketplace
The ITIL accreditation has gained relevance in today’s marketplace as more and more global organizations are taking up this accreditation and vendors as well as customers are seeking this accreditation as a sign of conformity to accepted standards in the IT services organizations. For that reason, any organization who wishes to serve a global marketplace needs to get their personnel and processes aligned to the standards set by ITIL. Also ITIL certification opens up more avenues of employment for individual service personnel who can pursue this program in order to increase chances of IT recruitment Palmerston and career opportunities in different service industry segments.